Mohd Hamran Mohamad, Intan Balkish Abdul Rahman, Hasan Al-Banna Mohamed, Rogis Baker, and Nik Ismail Rashed Che Ali. 2021. “INFLUENCE OF HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES ON SERVICE QUALITY: AN EMPIRICAL STUDY AT FOOD BASED DOWNSTREAM INDUSTRY”. Zulfaqar Journal of Defence Management, Social Science & Humanities 4 (2). https://zulfaqarjdmssh.upnm.edu.my/index.php/zjdmssh/article/view/97.