Mohd Hamran Mohamad (2021) “INFLUENCE OF HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES ON SERVICE QUALITY: AN EMPIRICAL STUDY AT FOOD BASED DOWNSTREAM INDUSTRY”, Zulfaqar Journal of Defence Management, Social Science & Humanities, 4(2). Available at: https://zulfaqarjdmssh.upnm.edu.my/index.php/zjdmssh/article/view/97 (Accessed: 26 December 2025).