HUBUNGAN ANTARA PENGHAYATAN NILAI INTEGRITI DENGAN PELAKSANAAN SISTEM PENGURUSAN KUALITI MS1900 DI INSTITUSI PENGAJIAN TINGGI SWASTA, MALAYSIA

THE RELATIONSHIP BETWEEN THE APPRECIATION OF THE VALUE OF INTEGRITY WITH THE IMPLEMENTATION OF THE QUALITY MANAGEMENT SYSTEM MS1900 IN PRIVATE INSTITUTIONS OF HIGHER LEARNING, MALAYSIA

Abstract

Dewasa kini, banyak organisasi menghadapi cabaran-cabaran kebejatan nilai atau etika moral dalam kalangan pekerja. Isu salahguna kuasa, rasuah, tidak berdisiplin, tidak berintegriti dan sebagainya telah menjadi tumpuan dalam media massa. Justeru, pelaksanaan Sistem Pengurusan Kualiti (SPK) berasaskan Syari’ah (MS1900:2014) seharusnya diangkat menjadi agenda utama dan berperanan penting dalam menerapkan nilai-nilai murni bagi setiap individu pekerja di sesebuah organisasi. Tambahan pula, SPK MS1900 ini merupakan satu piawaian pengurusan kualiti patuh Syari’ah yang pertama telah diperkenalkan di Malaysia dan juga di dunia. Oleh itu, kertas ini bertujuan membincangkan hasil kajian penghayatan nilai integriti dalam pelaksanaan MS1900 ini terhadap para pekerja organisasi yang berjaya memperoleh pensijilannya. Metodologi kajian ini menggunakan reka bentuk penyelidikan tinjauan secara kuantitatif menerusi borang soal selidik yang dilakukan terhadap 294 responden yang terdiri daripada para pensyarah, pegawai eksekutif dan pegawai bukan eksekutif di sebuah institusi pengajian tinggi swasta (IPTS) di Malaysia. Dapatan kajian menunjukkan bahawa penghayatan nilai integriti berkadar langsung dan mempunyai hubungan signifikan dengan kejayaan pelaksanaan piawaian tersebut dalam kalangan pekerja. Rumusannya, dapatan kajian ini menjadi satu titik permulaan kepada organisasi lain untuk berusaha memperoleh piawaian MS1900 dengan memberi penekanan kepada nilai integriti agar ia menjadi amalan dalam usaha untuk mematuhi keperluan Syari’ah Islamiyyah pada setiap masa.

Today, many organizations face challenges to the deterioration of values or moral ethics among employees. The issues of abuse of power, corruption, undiscipline, lack of integrity and so on have become the focus of the mass media. Therefore, the implementation of Quality Management System (QMS) based on Shari'ah (MS1900: 2014) should be raised as the main agenda and play an important role in inculcating good values for each individual employee in an organization. Furthermore, SPK MS1900 is the first Shari’ah-compliant quality management standard that has been introduced in Malaysia and also in the world. Therefore, this paper aims to discuss the results of the study of the appreciation of the value of integrity in the implementation of this MS1900 to the employees of the organization who successfully obtained its certification. The methodology of this study uses a quantitative survey research design through a questionnaire conducted on 294 respondents consisting of lecturers, executive officers and non-executive officers in a private institution of higher learning in Malaysia. The findings of the study show that the appreciation of integrity values is directly proportional and has a significant relationship with the successful implementation of these standards among employees. In summary, the findings of this study become a starting point for other organizations to strive to achieve the MS1900 standard by emphasizing the value of integrity so that it becomes a practice in an effort to comply with the requirements of Islamic Shari'ah at all times.