CARING VALUES AND ITS SIGNIFICANCE TO SHARIAH-BASED QUALITY MANAGEMENT SYSTEM (MS 1900) IMPLEMENTATION AMONG MALAYSIA’S UNIVERSITY EMPLOYEES

Authors

  • Hasan Al-Banna Mohamed Faculty of Management and Defence Studies, National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia
  • Burhanuddin Jalal Faculty of Management and Defence Studies, National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia
  • Azmi Ahmad Department of Social Science & Humanities, Universiti Tenaga Nasional (UNITEN), Selangor Malaysia
  • Siti Arni Basir Department of Siasah Syar’iyyah, Academy of Islamic Studies, University of Malaya (UM), Kuala Lumpur, Malaysia
  • Mohd Hamran Mohamad Mohamad Faculty of Management and Defence Studies, National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia
  • Sayuti Ab Ghani Faculty of Management and Defence Studies, National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia
  • Nur Surayya Mohd Saudi Faculty of Management and Defence Studies, National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia
  • Norashikin Sahol Hamid Language Centre, National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia

Keywords:

Shariah-based quality management system, MS 1900, caring values, private university, Malaysia

Abstract

This study examines employee’s perceptions at a Private University in Malaysia on applying employee caring values in compliance with the Shariah-Based Quality Management System (MS 1900). In this study, 297 respondents were involved, encompassing two primary campuses in Putrajaya and Pahang employing quantitative methods. This study’s data collection is through a survey study with questionnaires distribution developed based on relevant literature. The research findings indicate that caring values application has a significant relationship (r =.758 and p = .000) in Shariah-Based Quality Management System implementation in the university, generating job satisfaction. Furthermore, the study’s findings may guide other higher education institutions to obtain MS 1900 certification. Through MS 1900 certification, the organisational management system can improve its performance and excellence, ultimately contributing to employee’s contentment and satisfaction.

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Published

31-12-2021

How to Cite

Hasan Al-Banna Mohamed, Burhanuddin Jalal, Azmi Ahmad, Siti Arni Basir, Mohamad, . M. H. M., Sayuti Ab Ghani, Nur Surayya Mohd Saudi, & Norashikin Sahol Hamid. (2021). CARING VALUES AND ITS SIGNIFICANCE TO SHARIAH-BASED QUALITY MANAGEMENT SYSTEM (MS 1900) IMPLEMENTATION AMONG MALAYSIA’S UNIVERSITY EMPLOYEES. Zulfaqar Journal of Defence Management, Social Science & Humanities, 4(2). Retrieved from https://zulfaqarjdmssh.upnm.edu.my/index.php/zjdmssh/article/view/98

Issue

Vol. 4 No. 2 (2021)

Section

Articles